Legal

Terms of Service

These terms apply when a company signs up for, or uses, our sales incentive and commission management platform, including the free trial, the web workspace and the Rep App.

1. Accounts

The person who signs up confirms they are authorised to act for their company. The company is responsible for who it invites, the roles it gives them and keeping login credentials safe.

2. Free trial

The free trial lasts 30 days and covers up to 50 salespeople. At the end of the trial the company can choose a paid plan. If it does not, the workspace is closed and its data is deleted on request or after a reasonable period.

3. What the service does

  • Stores targets, territories, products and incentive plans configured by the company.
  • Calculates incentives from sales data the company provides or connects.
  • Flags anomalies for review and records approvals, holds and adjustments.
  • Shows each salesperson their own targets, progress and payout, and sends statements.
  • Exports approved payouts for the company's payroll.

4. Approvals and responsibility for payouts

Calculations follow the plans and data the company provides. AI flags are suggestions for review. The company decides and approves every payout, and remains responsible for paying its staff and for any tax or employment obligations. We are not a payroll provider and do not move money.

5. Customer data

The company owns its data. We process it only to provide the service, as described in the Privacy Policy. The company confirms it has the right to upload the data it brings into the platform, including data about its salespeople.

6. Acceptable use

  • Do not use the service to break any law or to treat staff unfairly in a way the law forbids.
  • Do not try to access other customers' data or probe, overload or disrupt the service.
  • Do not resell or share access outside your company without written agreement.

7. Fees and billing

Paid plans are charged per salesperson per month, at the rates shown on the Pricing page or in an order form. A salesperson is anyone with a target or incentive in the month. Fees are billed in advance, monthly or annually, and exclude applicable taxes.

8. Availability and support

We aim to keep the service available at all times except for planned maintenance, which is announced in advance and scheduled away from month-end payout dates where possible. Support channels depend on the plan.

9. Termination

The company can cancel at any time, effective at the end of the current billing period. We may suspend access for non-payment or serious misuse after notice. On termination, the company can export its data for 30 days.

10. Liability

The service is provided with reasonable skill and care. Our total liability in any 12-month period is limited to the fees paid for the service in that period. We are not liable for indirect losses, or for payouts the company approved on the basis of incorrect data it supplied.

11. Changes to these terms

We may update these terms as the service changes. Material changes are notified to customers in advance by email or inside the platform.